At Dinnerware Sales, we are committed to providing you with an exceptional shopping experience, from the moment you place your order to the day it arrives at your doorstep. We understand the importance of clear communication regarding shipping and our satisfaction guarantee. Please review our detailed policies below.

Shipping Information

We are proud to serve customers globally (excluding Asia and a few remote regions). To ensure your elegant tableware arrives safely and efficiently, we offer two reliable shipping methods:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Processing Time: 1-2 business days to prepare your order.
  • Transit Time: 10-15 business days after shipment.
  • This option provides tracking and is recommended for faster delivery.

Free Shipping

  • Carrier: EMS
  • Minimum Order: Orders of $50 or more qualify for free shipping.
  • Processing Time: 1-2 business days to prepare your order.
  • Transit Time: 15-25 business days after shipment.

Please note that shipping times are estimates and may be affected by factors beyond our control, such as customs processing and holidays.

Our Hassle-Free Returns & Exchanges Policy

Your complete satisfaction is our priority. We stand behind the quality of our curated collection of cocktail & barware, dinnerware, flatware, glass jars & bottles, and drinkware. If you are not entirely happy with your purchase, we offer a straightforward returns and exchange process within a generous timeframe.

Returns & Exchanges Timeframe

We gladly accept returns and exchanges for most items within 15 days of you receiving your order.

Important Note on Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns or exchanges on the following products once their original packaging has been opened:
  • Glassware & Drinkware: Used glassware or drinkware cannot be returned for health and safety reasons.
  • Dinnerware & Flatware: Any items that show signs of use (e.g., scratches, chips, food stains) are not eligible for return.
All items must be returned in their original, protective packaging to prevent damage during transit.

Step-by-Step Return & Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, please contact our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number. Please include your order number and the reason for your return or exchange.
  2. Pack Your Items: Once you have received your RMA number, securely pack the unused and undamaged items in their original packaging. Include a copy of your order confirmation or packing slip inside the box.
  3. Ship Your Return: Mail your return package to the address provided with your RMA instructions. We recommend using a trackable shipping service, as you are responsible for the item until it reaches our warehouse. The return shipping cost is the customer’s responsibility.

    Return Address:
    Dinnerware Sales Returns Department (RMA #: [Your Number])
    4471 Foley Street
    Miami, US 33179
  4. Processing: Upon receipt and inspection of the returned item(s), we will process your refund or exchange within 5 business days. You will receive an email notification once this is complete.

Refund Timeline and Method

Refunds will be issued to the original payment method used during purchase once we have received and approved the returned item.

  • Credit/Debit Cards (Visa, MasterCard, JCB) & PayPal: Please allow 5-10 business days for the refund to be processed by our team and then appear on your account statement, depending on your financial institution’s processing times.

Please note that original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item to you.

Need Further Assistance?

Our dedicated customer service team is here to help you with any questions regarding your order, return, or exchange.

Email: [email protected]
Address: 4471 Foley Street, Miami, US 33179

We appreciate your trust in Dinnerware Sales for your tableware needs.