At Dinnerware Sales, we are dedicated to your complete satisfaction. We take pride in offering high-quality cocktail & barware, dinnerware, flatware, glass jars & bottles, and drinkware to elevate your dining experience. If you are not entirely satisfied with your purchase, our hassle-free returns and exchanges policy is designed for your convenience.

Returns & Exchanges Timeframe

We gladly accept returns and exchanges for most items within 15 days of you receiving your order. Please note that all returned items must be in their original, unused, and resalable condition—meaning in their original packaging with all tags attached and no signs of wear or damage.

Please Note: For hygiene and safety reasons, we cannot accept returns or exchanges on the following products once their original packaging has been opened:
  • Glassware & Drinkware: Used glassware or drinkware cannot be returned for health and safety reasons.
  • Dinnerware & Flatware: Any items that show signs of use (e.g., scratches, chips, food stains) are not eligible for return.
All items must be returned in their original, protective packaging to prevent damage during transit.

Step-by-Step Return & Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, please contact our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number. Please include your order number and the reason for your return or exchange.
  2. Pack Your Items: Once you have received your RMA number, securely pack the unused and undamaged items in their original packaging. Include a copy of your order confirmation or packing slip inside the box.
  3. Ship Your Return: Mail your return package to the address below. We recommend using a trackable shipping service as you are responsible for the item until it reaches our warehouse. The return shipping cost is the customer’s responsibility.

    Return Address:
    Dinnerware Sales
    Returns Department (RMA #: [Your Number])
    4471 Foley Street
    Miami, US 33179

  4. Processing: Upon receipt and inspection of the returned item(s), we will process your refund or exchange within 5 business days. You will receive an email notification once this is complete.

Refund Timeline and Method

Refunds will be issued to the original payment method used during purchase once we have received and approved the returned item.

  • Credit/Debit Cards (Visa, MasterCard, JCB) & PayPal: Please allow 5-10 business days for the refund to be processed by our team and then appear on your account statement, depending on your financial institution’s processing times.

Please note that original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item to you.

Return Request Email Template

To initiate your return or exchange, please email us at [email protected] using the template below:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Dinnerware Sales Customer Service Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Product Name(s): [Name of the product(s) you are returning] Reason for Return/Exchange: [Please specify the reason] I confirm that the item(s) are unused and in their original packaging. Could you please provide me with an RMA number and further instructions? Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (Optional)]

Need Further Assistance?

Our customer service team is here to help you with any questions regarding your return or exchange. Please contact us at:

Email: [email protected]
Address: 4471 Foley Street, Miami, US 33179

We appreciate your trust in Dinnerware Sales for your tableware needs.