Welcome to Dinnerware Sales, where we bring elegance to your table. We’ve compiled answers to the most common questions about our products, services, and policies to ensure your experience with us is as seamless and enjoyable as possible.
Our Products
What types of products do you offer?
We specialize in exquisite tableware and drinkware to elevate your dining experience. Our collections include cocktail & bar accessories, dinnerware, flatware, glass jars & bottles, and a wide variety of glassware & drinkware. Each piece is curated to blend functionality with elegant design.
Are your products suitable for everyday use and special occasions?
Absolutely! Our collections are designed to transform both your everyday moments and special celebrations. We offer durable yet beautifully crafted pieces that seamlessly transition from casual family dinners to formal gatherings.
Ordering & Account
How do I place an order?
Simply browse our collections, select your desired items, and proceed to checkout. You’ll need to provide your shipping details and payment information to complete your purchase. No account is required, but creating one allows you to track orders and save preferences for future purchases.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure prompt delivery. Please contact us immediately at [email protected] if you need to modify or cancel your order. We will do our best to assist you, but we cannot guarantee changes once an order has entered the processing stage.
Shipping & Delivery
Where do you ship?
We are proud to ship our elegant collections worldwide! However, please note that we are currently unable to ship to a few select remote locations and parts of Asia.
What are your shipping options and costs?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Processed within 1-2 business days and shipped via DHL or FedEx. Estimated delivery is 10-15 business days after dispatch. A tracking number is provided.
- Free Standard Shipping: Available on all orders over $50, using the reliable EMS postal service. Estimated delivery is 15-25 business days after dispatch.
How long will it take to receive my order?
After your order is placed, please allow 1-2 business days for processing and careful packaging. The transit time depends on your location and the shipping method chosen (10-15 days for Standard, 15-25 days for Free Shipping). You will receive a tracking number via email once your order ships.
Will I receive a tracking number?
Yes, a tracking number will be sent to your email address as soon as your order is dispatched. This allows you to follow your package’s journey from our home in Miami to your doorstep.
Returns & Exchanges
What is your return policy?
Your satisfaction is our priority. If any item doesn’t meet your expectations, you may return it within 15 days of receipt for a refund or exchange. Items must be unused and in their original packaging. Please see our full Returns Policy for detailed instructions and any potential exceptions.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] with your order number and details about the product you would like to return or exchange. We will guide you through the process.
Who pays for return shipping?
For details regarding return shipping costs, please refer to our complete Returns Policy or contact our customer service team for assistance specific to your situation.
Contact & Support
How can I contact customer service?
Our dedicated customer service team is here to ensure your experience is seamless. Please reach out to us via email at [email protected] for any questions or concerns. We are happy to help!
What are your business hours?
Our team operates during standard business hours, Monday through Friday. We strive to respond to all inquiries within 24-48 hours.
We hope this FAQ has been helpful. If you have any further questions, please do not hesitate to contact us. Thank you for choosing Dinnerware Sales to be a part of your table.
Warmly,
The Dinnerware Sales Team